Refund Policy

Overview

At Tripti Tea, we want you to enjoy every cup. Because tea is a consumable food product, returns are limited — but we stand behind product quality and will help when something goes wrong with your order.

This policy applies to orders placed through https://www.triptitea.co.in and processed by Shree Hanuman Multi Trade LLP.

Eligibility

You may request a refund or replacement if:

• You received a damaged, leaked, or spoiled package.
• You received the wrong product or an incomplete order.
• The product is defective or not as described in a material way.

Please report issues within 48 hours of delivery, with your order number and clear photos of the product and packaging.

Damaged or Wrong Items

• Inspect your package on delivery whenever possible.
• If items are damaged or incorrect, do not discard the product or packaging until we have reviewed your claim.
• Approved claims may be resolved with a replacement or a full/partial refund, depending on the situation and stock availability.
• Courier-related damage claims may require coordination with the delivery partner.

Order Cancellations

• You may request cancellation before the order is shipped by contacting us with your order number.
• Once an order is packed or handed to the courier, cancellation may not be possible.
• If we cancel an order (stock unavailability, payment issues, etc.), any amount paid will be refunded.
• Cash-on-delivery orders cancelled after dispatch may still incur shipping or return costs as applicable.

How to Request a Refund

1. Email support@triptitea.co.in or call +91 99343 78801.
2. Share your order number, issue details, and supporting photos.
3. Our team will review and respond, usually within 2–3 business days.
4. If approved, we will process a refund or arrange a replacement.

Refund Timeline

• Approved refunds are typically initiated within 5–7 business days after approval.
• Bank or UPI credits may take additional time depending on your payment provider.
• Refunds are issued to the original payment method where possible.

Non-Refundable Situations

• Change of mind after the order has been delivered in good condition.
• Opened, partially used, or improperly stored products (unless damaged on arrival).
• Orders reported after the 48-hour window without a valid reason.
• Delays caused by incorrect address or unavailability at delivery (see our Shipping Policy).

Contact

Need help with a refund or return?

• Phone: +91 99343 78801
• Email: support@triptitea.co.in
• Address: Shree Hanuman Multi Trade LLP, Madhupur - 815353, Jharkhand, India